Development Measures
|
| |
| Time to Market from Concept Approval |
|
Defect Rate During Testing |
| Time to Market from Resource Commitment |
|
Total Testing Hours |
| Project Requirements Variance |
|
Percent of Automated Tests |
| Development Budget Variance |
|
Code Coverage Rate |
| Development Effort Estimation |
|
|
| Project Schedule Variance |
|
| Project Cost |
|
Cost Per Engineer |
| |
|
|
| |
| Customer Found Defect Rate |
|
Manufacturing Yield Rate |
| Critical Severity Customer Found Defects |
|
Return Materials Authorization (RMA’s) Rate |
| Serious Severity Customer Found Defects |
|
No Trouble Found RMA’s Rate |
| Time to Fix Customer Found Defect Rate |
|
|
| |
|
|
Support Measures
|
| |
| Total Incident Rate |
|
Number of Customer Support Engineers |
| Incidents Associated to Defects Rate |
|
Cost per Customer Support Incident |
| Incidents Associated to Enhancement Requests Rate |
|
Maintenance Revenue |
| Configuration Related Incident Rate |
|
|
| Installation Related Incident Rate |
|
| Time To Resolution |
|
80% Satisfaction with Customer Service |
| Incident Backlog Rate |
|
Total Satisfaction Surveys |
| |
|
|
Development and Support Measures
|
| |
|
| Products Shipped (used for data normalization) |
|
|
| Products Revenue (used for data normalization) |
|
|
