Technology Benchmark's Collected Measures
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Development Measures
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| Time to Market from Concept Approval |
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Defect Rate During Testing |
| Time to Market from Resource Commitment |
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Total Testing Hours |
| Project Requirements Variance |
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Percent of Automated Tests |
| Development Budget Variance |
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Code Coverage Rate |
| Development Effort Estimation |
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| Project Schedule Variance |
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| Project Cost |
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Cost Per Engineer |
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| Customer Found Defect Rate |
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Manufacturing Yield Rate |
| Critical Severity Customer Found Defect Rate |
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Return Materials Authorization (RMA’s) Rate |
| Serious Severity Customer Found Defect Rate |
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No Trouble Found RMA’s Rate |
| Time to Fix Customer Found Defect Rate |
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Support Measures
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| Total Incident Rate |
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Number of Customer Support Engineers |
| Incidents Associated to Defects Rate |
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Cost per Customer Support Incident |
| Incidents Associated to Enhancement Requests Rate |
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Maintenance Revenue |
| Configuration Related Incident Rate |
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| Installation Related Incident Rate |
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| Time To Resolution |
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80% Satisfaction with Customer Service |
| Incident Backlog Rate |
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Total Satisfaction Surveys |
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Development and Support Measures
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| Products Shipped (used for data normalization) |
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| Products Revenue (used for data normalization) |
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